Do you have a current license from the State of California?
Yes, we are licensed with the State of California, Department of Social Services, Community Care Licensing Division.

Do you have an in-house physician?
Yes, we have a physician who is available 24-hours a day, 7 days a week, responding to the needs of our residents on an on-call basis.

If I need to go to the hospital, where will I be sent?
The nearest hospital is Hemet Valley Medical Center located minutes away from Chateau Battiste.

Do you offer hospice services? If so, how is the service provided?
Yes, hospice services are provided to those residents in need of such service. With a simple call from our administration to the hospice agency, a hospice nurse will evaluate the resident, after which the resident's family or responsible party will be contacted, whereupon a full report will be given by the hospice nurse with an approval for hospice services.

What does hospice service provide?
Hospice is comprised of an interdisciplinary team of specially trained nurses. Hospice services provide and promote physical, emotional and spiritual comfort. Once a resident is on hospice, as needed personal care provided by registered nurses is available, also available are physician in-house visits, social worker assistance, home health aide, spiritual counseling at the request of the family, availability of a dietician, therapists, i.e., physical, occupational etc. Necessary daily items are provided i.e., diapers, Ensure, medications, medical equipment, medical supplies, oxygen etc.

How do we pay for hospice?
Hospice care is fully covered by the Medicare and MediCal benefit. Most private insurance companies and managed care plans (HMO) have hospice benefits. Special funds are available for those without resources to pay for hospice care.

What if the resident no longer needs hospice?
This does happen, at that time, the resident is removed from the hospice agency's care, with detailed follow-up report to his/her attending physician.

When on hospice do we have to change doctors?
No, you do not have to change doctors, hospice works with your doctor on all levels.

What is respite care?
Chateau Battiste accepts hospice patients in a respite capacity. This wonderful provision allows the resident's caregiver a much needed break in the daily care giving responsibilities. Conveniently, the costs of room and board are paid by hospice.

What are the policies about holding of a bed during a hospital stay or other absences from the residence?
We consider the resident's room to be his/her home and will be reserved unless otherwise notified by the resident or responsible party.

How much advance notice do you provide before increasing charges for services?
Resident "Level of Care" increase fees may be implemented immediately, as needed. Any other increases, such as cost of living, may be implemented after a 60-day notice has been issued to the Resident or Responsible Party.

What are current visiting hours?
Family and or friends are welcome from 10:00 am until 7:00 pm. Special circumstances will always be considered upon request.

Do you offer dementia care? Does the residence have an Alzheimer's or dementia-specific unit or wing?
Yes, Chateau Battiste is licensed with the State of California as a Dementia care assisted living residence. Our dementia residents reside in designated living quarters.

Is the staff trained to handle residents with Alzheimer's or dementia related illnesses?
Bi-monthly training in-services are given at which time dementia related information is distributed and discussed, meeting the Community Care Licensing Division's criteria.

What are Chateau Battiste's procedures for resident incontinence issues?
Chateau Battiste has an incontinent supply (diaper) program. At the time of admission the resident or responsible party may sign up for that program or privately purchase incontinent supplies (diapers). The packages are identified, stored and used; a record of usage is maintained for each resident.

What is your staff turnover?
Chateau Battiste has a very low rate of staff turnover. This benefits our residents because they are
surrounded by friendly faces who are familiar with their individual needs and can constantly monitor their condition.

What are the accommodations at Chateau Battiste?
Resident's accommodations are in comfortably furnished private or semi-private rooms.

Can I bring my own furniture?
Yes, you may make your room as individual as you are, with your own furnishings, photos, mementos and decorative touches.

Does Chateau Battiste accept couples?
Yes, we welcome couples.

Does Chateau Battiste accept animals?
Pets are welcome, however the resident must be able to care for his/her pet. Chateau Battiste does have a monthly pet fee.

What is the resident capacity of Chateau Battiste?
Chateau Battiste is licensed by the State of California for 68 residents.